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Many of our clients have been able to build their businesses successfully as a direct result of outsourcing. One of the most common jobs that they outsource is appointment setting. If your company does any type of outside sales (and most do) having an outsourced telemarketing department is ideal. Think about it, if you tried to hire telemarketers in house, you have to set up office space, get office furniture, get special phone lines installed, get computers, etc. You even have to either manage them yourself or hire someone else to make sure that they’re showing up on time, working their agreed upon shift, calling properly, reading the scripts properly and performing the way that you want them to. 

Yet when you outsource your appointment setting, all you do is have your sales force (or yourself) show up to prescheduled appointments and write up deals. That’s it! No trouble no hassle no headaches. All of this for an employee that costs around $5 per hour.

As a small business owner, you can also use virtual assistants to contact your existing clients and cross sell them on additional products and services (a very successful and profitable strategy). In addition, they can serve as an answering service when you’re out of the office, handle your billing / payments & collections, perform accounting and bookkeeping and more. Some mortgage companies use outsourced workers to call homeowners and sell them mortgages over the phone.

Realtors use virtual assistants to help them run their offices. Their reps help them prepare documents, upload listings, answer phones, do internet marketing, send out client newsletters and more. Other businesses have outsourced reps handling some of their marketing functions. These include internet marketing. There are over 50,000 free classified ad sites on the internet other than Craigslist. Some business owners have their outsourced marketing reps posting ads on these sites each month. They also design their print and internet ads, launch their direct mail campaigns, fulfill information request orders, perform E-blasts, perform “Live Chat” for their website, perform search engine optimization, blogging, writing and posting articles online, updating their website monthly, and much more. Some accounting companies even have outsourced reps doing their clients bookkeeping (unbeknownst to their clients). Other companies have outsourced reps doing actual sales entirely over the phone and internet.

So as you can see, there are a tremendous amount of ways that you as a small business owner can benefit from outsourcing. The ways we mention above are just a few examples yet the possibilities are endless.

Many companies have already realized the many benefits of business process outsourcing (BPO). With the current global economic crisis, these benefits have become even more apparent. Time, energy and resources need to be conserved at home in the First World. It would be much cheaper to outsource many tasks to countries in the Third World, like India, China and the Philippines. This will increase productivity and efficiency while cutting down on costs. Companies that outsource business services then become more flexible and nimble.

Outsourced services include manufacturing, software development, web development, finance, accounting, human resources and customer service, among others.

With business process outsourcing, a company does not have to invest in costly assets or set up expensive work structures that will have fixed costs. It will not have to purchase expensive equipment that may have to be amortized for many years and may even become outdated and outgrown with rapid technological advances.

Outsourced business processes are paid for per service. This means a company can immediately adjust to changes that may require more or less work and pay for only exactly what is needed. This flexibility greatly enhances resource management and frees up much capital.

A company that uses business process outsourcing is also able to focus more on its own core competencies. Once a company has identified its most valuable activities for its core business, other secondary activities and processes can be outsourced. The company can then concentrate its key people’s energies and talents on what they do best.

Business process outsourcing, thus, enables a company to expand without sacrificing its agility and speed in responding to changes and opportunities. The usual bottlenecks that arise in bureaucratic operations are eliminated. Expansion is also made possible when more capital is freed up.

One drawback to business process outsourcing may be dependence. A company may become too dependent to its BPO service provider. This will not pose much of a problem, though, because there are numerous service providers to choose from in case the current one fails to meet expectations. Most BPO vendors have similar capabilities in terms of the services they offer. Most also have similar rates.

Companies should, however, beware of unscrupulous BPO vendors who fail to meet service level agreements. Oftentimes, problems arise when there are unclear issues left in the contract or when there are unforeseen changes in requirements within the contract period. Much care must, therefore, be taken in choosing the right BPO service provider.

Web Dot Com Website Development Philippines, Inc. offers various business process outsourcing services for companies around the globe who are outsourcing web development and other back office and front office business services. It has clients from the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Hong Kong, Korea, the British Virgin Islands and the Philippines.

Web Dot Com is a web hosting provider that offers domain name registration and low cost advanced web site development packages from its Manila office. Its services span advanced interactive database driven web site development, advanced portal development, heavy web based programming, web application development, content management systems, good website design, graphic design and multimedia components including flash animation development, e-commerce site solutions including a shopping cart using osCommerce, web site maintenance and support, search engine optimization, search engine marketing and social media marketing. Its programmers and web site developers are experts at php, mysql, JavaScript and other internet tools and languages.

Web Dot Com Website Development Philippines, Inc. is your One Stop Shop Internet and Contact Center Solutions Vendor for the Global Market. Make it your business process outsourcing partner.

Web Dot Com Website Development Philippines, Inc.
Address:
2nd Floor, BT&T Center
#20 E. Rodriguez Jr. Ave., Libis (C-5),
Quezon City, 1110 Philippines
E-mail: info@webdc.com.ph
Telephone numbers: (632) 634-4625; (632) 635-6104

Corporate social responsibility is the buzz word in big business. In this age of environmental awareness and people empowerment, corporations are expected to behave ethically, uphold environmental sustainability, help combat poverty and support social justice. The public has learned to demand this in exchange for corporate existence.

Although it is also true that many companies get away by paying mere lip service to corporate social responsibility, a lot of other companies have found it profitable to actually do the right thing. As more and more people are becoming socially responsible themselves, companies that “go green” or use sustainable technologies in producing environmentally safe products are gaining increasing numbers of loyal customers. From hybrid cars to green home cleaning solutions to natural makeup, products that save the earth are becoming the choice of many consumers.

On the other hand, companies that have been caught red-handed – such as those proven to cause environmental contamination or those proven to outsource their manufacturing to sweatshops in developing countries – have faced censure and profit-shearing boycotts.

Aside from the profitability of corporate social responsibility, though, companies would do well to recognize that it is actually be in their best interests to ensure the welfare of the environment and the people of this earth. The planet is their business site and the people are their market. For now, at least, there is no other known choice. How can they not want to protect their location and their market?

Corporate social responsibility is not only for big business, either. Even small and medium scale companies are called to uphold its principles.

Web Dot Com and CSR

Web Dot Com is a company that offers a wide range of services in the field of website development and business process outsourcing in the Philippines with international clients.

Its comprehensive website development solutions include portal development and other custom programming, web design, graphics and multimedia design, content management systems, web based database programming, e-commerce solutions with online store applications for online shopping and online payment, search engine optimization, website maintenance and support, search engine marketing, and social media marketing.

It business process outsourcing in the Philippines includes animation and graphic design, software development and maintenance, back office processes, and contact center solutions. Contact center services include appointment setting, customer profiling and acquisition, business to business telesales, credit card processing, lead management, customer relations management, customer support and technical support.

So what does corporate social responsibility have to do with website development and business process outsourcing in the Philippines? Web Dot Com is of the opinion that they are related and that, in fact, it can do quite a lot in the realm of corporate social responsibility.

After all, Web Dot Com is based in the Philippines, a nation with 23 million people or 27 percent of the population living below the Asia-Pacific poverty line, according to the Asian Development Bank in 2008. This same country was tagged by the World Bank in 2008 as having the worst corruption in East Asia. As a corporate citizen of the Philippines, Web Dot Com cannot be isolated from these conditions.

As an expert in web-based processes, Web Dot Com is in a position to reach a wide number of Filipinos both in the country and around the world. It is fully equipped to support or even launch any advocacy online for the benefit of the Filipino people.

That is exactly what the company intends to do. Soon, Web Dot Com will be launching a powerful campaign to inspire awareness and involvement among Filipinos to positively make an impact on their own country’s fate. Watch out for this campaign.

Search engine optimization is technique that helps in advertising your business online to get customers. With the Business going online the world is rapidly changing with some latest and new advance techniques that is making the businesses surge. A business can adopt many ways that helps it to get popularity. Outsourcing SEO services to India is one such way that helps in making online presence for your. Outsourcing SEO services has become a trend and many businessmen follow it to get more return from their investment. India is one of the most preferred destinations for outsourcing services. It has become the most popular destination for outsourcing services among the others globally. One reason behind this is availability of large technical expertise and innovative, low cost business solutions.

Indian outsourcing SEO services can help both the clients and the service provider. The client can focus on more important business activities while outsourcing the SEO activities to a company that specializes in that work. India has great reputation in providing outsourcing services in the field of information technology. Companies can get business solutions at a nominal rate from India as compared to the other destinations of outsourcing around the world. The professionals here are trained in handling the client’s task efficiently and have experience in handling such work as India has been providing such services for more than a decade now. Here quality of the work is taken highest care as clients hire them for providing the best services. A company desiring to get a high rank in the search engine needs a lot of continues sincere hard work to bring perfection in the business.

Outsourcing SEO services involves lot of activities like maintaining the website uniqueness by providing fresh content and thus keeping it more useful than other competitor’s website. For a business to be successful it is very important to make an effective online presence. A search engine optimization technique helps to bring traffic to your website and so your business gets visibility and popularity. If moving your work to an outsourcing company helps to reduce burden off the owner then why not go for outsourcing? It normally requires huge efforts and finances along with correct business approach to run a business profitably. A business owner should look for outsourcing SEO services from the business aspect considering all its pros and cons. If you want your business to surge ahead in this competitive world then you do need to look for companies that provide outsourcing services at your demand.

Outsourcing SEO services always help you to lessen your workload and you can make business plans and focus on expanding your business. The outsourcing task is handled by people who are skilled and qualified to undertake your task. You might wonder that if s service is cheap then it might not be of good quality .The reason why outsourcing companies from India and other such countries provide low cost solution is due to the fact that labor cost is quite low in the outsourcing countries. There are two types of outsourcing techniques .Either you can outsource your work to an outsourcing company or outsource your work to freelance professional.

In today’s global marketplace, the internet has become a crucial medium. In fact, the internet itself has become a virtual worldwide marketplace with websites standing as storefronts, showrooms and virtual offices where companies and individuals can display and explain the goods and services they are offering.

Website development and web design have replaced the interior and exterior design and industrial engineering of brick-and-mortar business sites, ensuring attractiveness and ease of client navigation. Search engine optimization, search engine marketing and social media marketing have become the virtual counterparts of traditional advertising and marketing campaigns.

E-commerce solutions, including online store applications for online shopping and online payment, have enabled companies and individuals to transact business safely through the internet.

It has become practically a requirement for any company or individual offering goods and services to have a presence online through a website in order to maximize business potentials. Ignoring this vast and almost limitless marketplace would mean losing out on immeasurable opportunities.

In this increasingly internet-based global economy, it was a natural progression for companies around the world to discover business process outsourcing (BPO). By seeking offshore partners to take care of back office data and business processes, companies are able to streamline costs and focus their efforts on their core business. Many first world companies have, for example, been successfully outsourcing in the Philippines, where there is a large workforce of highly qualified and motivated talent.

Web Dot Com Solutions

Web Dot Com is a company that is at the fulcrum of this virtual world order, providing full website development services, including e-commerce solutions and internet marketing, as well as business process outsourcing. Based in the Philippines, it has acquired in-house the best professionals with world-class skills and talent to serve a global clientele.

In the past ten years, Web Dot Com has met, and even surpassed, the high expectations of clients from the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Hong Kong, Korea, the British Virgin Islands and the Philippines, forming lasting partnerships and earning further referrals.

Web Dot Com provides basic and advanced website development, web design, graphic design and multimedia components, content management systems, e-commerce solutions, website maintenance and support, advanced portal development and other custom programming, search engine optimization, and comprehensive internet marketing, including search engine marketing and social media marketing. It also provides web based database programming and contact center solutions.

Web Dot Com’s website development process is founded on client feedback all the way, from assessment to proposal, detailing, creative design, development, quality assurance and launch. Web design includes art and creative direction, with each design rationale reflecting the client’s business goals. Multimedia audio-visual functions may be used for both aesthetic and marketing purposes.

Search engine optimization is provided, ensuring that the client’s website ranks well in search engines and attracts visits from its target audience. This integrates well with other internet marketing strategies to provide a wide-ranging and synergistic approach toward surpassing the client’s sales goals.

Clients can take this a step further with business process outsourcing. Web Dot Com provides software development and maintenance, animation and graphic design, back office processes and inbound and outbound call center services. The contact center can acquire new customers, maintain customer relations, manage leads and sales and provide technical support.

In all its endeavors, Web Dot Com guarantees quality in methodology and output. Effective and efficient communication is maintained with clients, ensuring timely and on-target solutions. All these are provided in cost-effective packages, in line with the client’s business mindset. Indeed, Web Dot Com aims to be the perfect partner for any business or individual around the globe.

Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility. Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.

Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.

Back Office and Front Office Procedures

Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.

Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.

Inbound and Outbound Calls

Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.

The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.

Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.

Business Process Outsourcing in the Philippines

Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.

Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming,  web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.

Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.